Return & Refund Policy
Your satisfaction is our priority
We are committed to your satisfaction
At Zahra Publishing House, we strive to provide the best shopping experience for our customers. If you are not satisfied with your order for any reason, we are happy to assist you according to the following policy.
Return Period
You can request a return or exchange within 14 days from the date of receiving your order.
Return Conditions
Return & Exchange Cases
Printing Defect
If you find a printing defect (missing pages, unclear print, etc.)
Shipping cost on usWrong Book
If you received a different book than what you ordered
Shipping cost on usShipping Damage
If the book arrived damaged due to shipping
Shipping cost on usChange of Mind
If you changed your mind and want to return the book
Shipping cost on customerRefund Method
Refunds are processed using the same original payment method within 7-14 business days after we receive the returned book.
How to Request a Return
Contact Us
Send an email
Explain Issue
Attach book photo
Wait for Approval
We reply in 24-48 hrs
Ship the Book
We send return details
Get Refund
After book inspection